Customer guide for purchasing
Buying Guide
How do you purchase a product?
To purchase, go to the product page, select the desired quantity, and then click "Add to Cart." The "View Cart" button will appear. Clicking it will take you to the cart page.
On the cart page you can check the quantity and select your preferred payment method.
What are the shipping costs?
Shipping costs are included in the price shown on the product page.
How do I complete the purchase?
On the cart page, verify that everything is correct. Then click the "Proceed with order" button. To continue, enter your information and click "Place order." Your purchase is complete.
Please check your inbox: you will receive a summary email with all your purchase details. If you encounter any issues (e.g., incorrect quantity or item code), please contact our staff at info@makwheel.it, attaching the order confirmation email you received.
Upon receipt of the goods, we recommend checking the integrity of the packaging. If the goods are damaged, please notify the carrier that you have received the goods with reservations.
Payment
Maximum safety guaranteed
Credit card
We currently accept VISA, Mastercard, and Maestro credit cards. If you choose to pay by credit card, by clicking the "Confirm Purchase" button, you will be asked to complete a form, entering your card number and expiration date. The information you provide will be handled entirely by Banca Sella to ensure the complete security of the transaction, as no one will be able to access your credit card details.
PayPal
If you choose to pay with PayPal, by clicking the "Confirm Purchase" button, you will be redirected to the PayPal platform. The information you provide will be handled entirely by PayPal to ensure the complete security of the transaction.
Shipping
The order will be processed according to stock availability. If the goods are in stock, orders are processed within 48/72 hours.
Upon receipt of the goods, before collecting them, check that the packaging is intact, dry, and untampered with. Upon receipt of the goods, we recommend checking the integrity of the packaging. If the goods are damaged, notify the carrier that you have received them with reservations.
If you find any damage or discrepancies in the information, immediately dispute the delivery with the carrier and notify our customer service team by sending an email to info@makwheels.it with the payment confirmation email attached.
Return Policy
Right of withdrawal
MAK Spa recognizes the possibility of returning products purchased from the "Spare Parts" section of this website within 14 days of receiving the goods, as required by Article 52 of Legislative Decree 206/2005 and subsequent amendments. Return shipping costs are the responsibility of the customer.
Terms
To return the product, it must be in perfect condition, without any signs of use or assembly, with its original box and/or bags, tags, instructions, and everything else included. It must therefore be in the same condition in which it was purchased.
Instructions
Before returning your item, please send an email to info@makwheels.it, attaching your payment confirmation and specifying your return request, and wait for confirmation from one of our operators.
Package the goods adequately to ensure their integrity during transport.
Write on the outside of the package: name, surname and address of the sender
Send the package via post or courier, as preferred. We recommend a tracked shipping service, as the sender will be responsible for any damage, non-delivery, or delays. Return costs (shipping/packaging) are the customer's responsibility.
After inspection, MAK Spa will refund the value of the returned goods. The refund will be made using the same payment method chosen at the time of purchase or by bank transfer.
Products under warranty
All products purchased from MAK Spa are covered by an official manufacturer's warranty for 24 months from the date of receipt of the goods. The warranty applies to products with defects in conformity and/or functionality that were not detectable at the time of purchase.
Terms
The warranty does not apply in the event of incorrect installation of the product, poor maintenance, abuse or negligence, incorrect and/or fraudulent use of the product, alteration of the product or unauthorized repair attempts.
The warranty is personal and therefore applicable to the original purchaser.
Any item repaired or replaced under warranty will also be covered by the warranty for a period equal to the remaining warranty period of the original product.
Return shipping costs for items NOT under warranty are always the responsibility of the buyer.