Purchase guide

ON-LINE PURCHASE GUIDE

For legal regulations regarding any purchase carried out on Makwheels.it web site, please carefully read the General Sales Conditions section.

The articles present on the above-mentioned web site can be purchased by customers aged more than 18 years-old, up to out of stock conditions.

Average delivery terms:
within 5-7 days for deliveries.
Before the goods possession is transferred, it is necessary to make sure that goods are not damaged or have not been broken during transport.

Buying Guide

In Makwheels.it e-shop is possible to add to "cart" the wished article into the product sheet at any time indicating its finish, diameter and quantity and clicking on the symbol "Add to cart".

The selected product will be added to the cart and the quantity of the products present in it, as well as the total amount will be automatically updated. The total amount of the articles in the cart is visible on every page of the website in the area dedicated to the online purchases placed top right above the website head. In this section, a click on the "cart" symbol allows to visualize the overview of the purchase cart and to access the area for the products' payment; this procedure can be cancelled at any time.  

To complete the order, follow the steps below:
  1. Order Review: this screen allows to cancel or increase the articles present in the cart and to add any notes or information about the order; the button "Continue order" takes to the next step.
  2. Personal details: personal details are required for order acquisition, issue of relevant fiscal document and shipment of the articles present in the cart; the fields to be mandatorily filled out are indicated by a star key.
  3. Shipments and payment: you must select the favorite shipping and payment methods. Within this page you can also view the data previously entered and modify its contents by clicking on the appropriate buttons. If visualized data are correct, a click on "Continue Order" allows to access the last step of the Order Confirmation.
  4. Order Confirmation: all acquired data are summarized in only one table; in addition also shipment costs are calculated and visualized according to the total amount of the order and destination; if visualized data are correct, a click on "Order confirmation" allows to access Payment area.
  5. Purchase procedure can be interrupted at any time with no consequences.

The order number present in the receipt e-mail shall be used as reference in any request of assistance to our Customer Service. (info@makwheels.it)
The offer and sale of Makwheels.it products on the portal are governed by the General sale conditions. Products bought on Makwheels.it are directly sold from Mak Spa ("the Seller"), whose registered office is in Via Colombo 25013 Carpenedolo - Brescia (BS) - Italy, Company VAT and tax payer’s code 01840560989.
 
To get all the required information for the purchase, it is suggested to visit the section Purchase guide, to find information on the orders and shipping and to return the products bought on Makwheels.it. It is possible to ask any further information to the company Customer service. It is possible to get in touch with the seller by e-mail at the following e-mail address: info@makwheels.it
 
1. Our company commercial policy
1.1 The Seller sells its products on Makwheels.it and carries out any electronic trading activity only to its final users, its “consumers”.
 
1.2 Duly taking its commercial policy into account, the Seller reserves itself the right not to process any order coming from different subjects to the “consumer”, from people aged less than 18 years old or anyhow orders not compliant with its commercial policy.
 
1.3 The present general sale conditions only govern the offer, forwarding and acceptance of any product purchasing order on Makwheels.it between the users of Makwheels.it and the Seller.
 
1.4 The present general sale conditions do not govern the supply of services or the sale of products by subjects different from the Seller present on Makwheels.it through links, banners or other hyper-textual connections. Before entering any order or purchase any product and service from subjects different from the Seller, check their selling conditions, as the Seller is not liable at all for any service supply by third parties different from the Seller or for any electronic trade activity between Makwheels.it users and third parties.
 
2. How to enter an agreement with the Seller
2.1 As to enter a purchase agreement for one or more Makwheels.it products, an electronic online form is to be filled and to be then electronically forwarded to the Seller, complying with the specific instructions.
 
2.2 On the order form there is a reference to the present General sale conditions and to the information on the voluntary right withdrawal, a general summary on the essential features of each single ordered product and relating prices included taxes or similar imposed duties, payment terms and modes to be used to buy each product and the delivery terms as well of purchased products, the shipping and delivery costs, withdrawal rights and modes and terms to return any bought product.
 
2.3 The contract is entered when the Seller electronically gets the order form, after checking that information is correct and it accepts it through a confirmation.
 
2.4 Before buying any product, through the order form forwarding, carefully read the general Sale conditions and the withdrawal right terms, to be printed and saved for any possibly personal use.
 
2.5 The order form will be saved in the company data base for the required time period to place the order and within however any term imposed by the regulations in force.
 
2.6 Before forwarding the order form, identify and correct any possible information mistake.
 
2.7 Once the contract entered, the Seller will be liable for the purchasing order.
 
2.8 The Seller will not accept any purchasing order with not enough solvency or incomplete or incorrect but also in case the product is not available. Under such conditions, it will inform by e-mail that the order was not accepted duly specifying the main reasons. Should the products, available on Makwheels.it be not available or sold at the last site access or when the order form is forwarded, the Seller will promptly inform the buyer, anyhow within thirty (30) days from the day after the Seller received the order, that the ordered products are not available. In case the order is entered and the payment fulfilled, the Seller will duly reimburse the buyer.
 
2.9 When electronically forwarding the order form, the present General sale conditions are entirely accepted and the Buyer is committed to comply with them in any relation with the Seller. If the Buyer does not agree on any General sale condition term, please do not forward the order form to purchase products on Makwheels.it.
 
2.10 When the order form is forwarded, the buyer confirms to be informed and accepts the General sale conditions and any further information put forward on Makwheels.it, recalled through the link, including the information on the Privacy in the Withdrawal right section.
 
2.11 Once the contract entered, the Seller will forward, by e-mail, a purchasing order confirmation.
 
3. Guarantees and product price information
3.1 The Seller does not sell any used or irregular products or products with a lower quality than the standard products available on the market.
 
3.2 The product main features are specified on Makwheels.it, inside each product information. Images and coloures of offered products on Makwheels.it are not binding and could be different real  products, due to the internet browser or the used monitor.
 
3.3 Product prices could be updated. Check the final selling price before forwarding the order.
 
3.4 The Seller, in case of withdrawal, can decide not to accept any returned product, with no tag/seal/label or modified in their essential or quality feature or in case it is damaged.
 
3.5  All the products are sold with labels/tags fitted with a single-use seal. Please do not remove the label/tag and the relating product seal, integral to the product.
 
3.6 The Seller, in case of withdrawal, can decide not to accept any returned  product modified in its  essential or quality features or in case it is damaged.
 
3.7 The following delivery terms apply:
within 5-7 working days, unless specific conditions
 
4. Payments
4.1 As for the price product payment and relating shipping and delivery cost, comply with one of the terms specified on the order form.
 
4.2 In case of payment by credit card, financial information (for example the credit/debit card number and its expiry date) will be forward through a coded protocol to the reference Bank or to other banks offering remote electronic payments, through a secured access. What is more the information will never be used by the Seller if not to fulfill any purchase, after the withdrawal right or in case of it is necessary to report any fraud through Makwheels.it to the competent authority. The product purchasing price and the general shipping conditions, as specified on the order form, will be debited to the buyer current account when shipping the purchased products.
 
5. Customer Service
Ask whatever information through the Seller Customer Service.
 
6. Claims
Complaints on defective products or shipping service failure could be forwarded by e-mail to the specified e-mail address info@makwheels.it within 14 (fourteen) days from the product reception.

What to do in case of damages due to transport / MAK-TNT / DPD policy for refund:
Pls be informed that, In case TNT / DPD driver delivers a damaged carton (or IF you have the doubt that it may be damaged), please follow these instructions:
  1. Mention it immediately on the delivery note (either on the touch pad device or on the paper delivery note) BY WRITING A REMARK (please write for example " Out of 2 cartons delivered 1 carton has an outside damage") and to MAK (marta@makwheels.it; export-office@makwheels.it) the scan copy of it ;
  2. Send an email to MAK (marta@makwheels.it) explaining what’s happened and attach PICTURES OF THE WHEEL AND ITS ORIGINAL BOX;
  3. Keep the cartons sealed at your place and wait for our instructions
Please follow this 3-step procedure, otherwise we CANNOT accept any request for claim
 
7. Registry and tax information
Name and surname, address and all the other information supplied by the customer at the purchase will be processed by Mak spa in compliance with what imposed by Legislative decree n. 196/2003 when orders are placed. As forecast by the regulations, the person affected can ask for the confirmation of its personal information and their clear communication.
What is more the person affected can ask for the information cancellation, change, amendment in an anonymous form or it can ask to block the processed information, for legitimate reasons.
 
The company liable for the treatment is:
Mak Spa, registered office Via C. Colombo, 14 - 25013 Carpenedolo (BS) - Italy VAT and tax payer’s code. 01840560989.
Credit Card
If the payment of the goods purchased online on www.Makwheels.it website is carried out by credit card, the following credit cards belonging to the following circuits will be accepted: Visa, MasterCard, American Express.
 
SSL (Secure Socket Layer international standard) assures that the card’s data input transactions are safely carried out by means of a 128-bit data encryption system. None of the data concerning the credit card utilised for the payment is sent to Makwheels.it website, nor can it be saved in the website’s archives.
 
During the card’s data input, SSL safe connection will be marked by a closed lock on the bottom of the browser’s window. According to the browser and operating system settings, a warning window may also appear to inform that a safe area is about to be entered. In case of error during data input it will be possible to go back to Makwheels.it website and try to carry out the payment by credit card once again. At the end of the procedure, a page confirming that the payment has been correctly carried out will be visualised and a receipt of the transaction by credit card will be directly sent by e-mail to the concerned bank.
 
PayPal account payments
Paypal payment process is very similar to a standard bank account payment process; after opening the account it is possible to send or receive money and quickly carry out online payments. In addition, PayPal respects the highest safety standards in market and makes use of anti-fraud technologies that protect every transaction.
 
If you already own a PayPal account and decide to purchase goods by utilising it, after the order is sent you will be directed to PayPal cash page (SSL protected and safe transaction) where you will only need to enter the access credentials chosen during PayPal registration.
 
In case of order cancellation by the Customer, as well as in case of non-acceptance by Mak Spa, the amount corresponding to the cancelled goods will be credited on the customer’s Paypal account upon order cancellation. Credit time terms related to the payment instrument chosen in Paypal account only depend on PayPal and bank system. Once the credit has been carried out on Paypal account, Mak Spa shall not be considered as liable for possible direct or indirect damages due to delay in crediting the concerned amount depending on Paypal or bank system.
 
Mak Spa reserves the right to ask the Customer for supplementary information as to determine the actual ownership of PayPal account. Failing the documentation required, Mak Spa reserves the right not to accept the order.
 
During no phase of purchasing procedure Mak Spa has the possibility of learning information concerning the purchaser’s credit card or other modalities chosen in PayPal’s wallet. Therefore Mak Spa shall in no case be considered as liable for possible unapproved or illicit use of credit cards by third parties upon the payment of products purchased on www.Makwheels.it web portal.
 
Bank transfer
In order to carry out the payment by bank transfer in advance it is necessary to indicate the order number attributed by the web site in the reason for payment. The shipment of products will occur after the receipt of your e-mail (or fax to +39 030 9966380) mentioning the data of the bank transfer in order to allow us to verify if our bank already accounted the transfer.
The bank transfer shall be carried out according to the following references:
 
*Reason for payment:
N° of order attributed by the website _________
Transfer date:
Name and Surname (order nominee)
 
Beneficiary:
Mak S.p.a.
In order to carry out the payment by bank transfer in advance it is necessary to indicate the order number attributed by the web site in the reason for payment. The shipment of products will occur after the receipt of your e-mail (or fax to +39 030 9966380) mentioning the data of the bank transfer in order to allow us to verify if our bank already accounted the transfer.
The bank transfer shall be carried out according to the following references:
 
Name of the bank:
BANCA POPOLARE DELL’EMILIA ROMAGNA
IBAN : IT42X05387 54780000002068932
 
*The bank transfer’s reason for payment shall mention the following: the order number attributed by the website, the transfer date and the Name and Surname of order nominee

www.makwheels.it website will save the purchaser’s personal details in their database, excluding credit card data; the latter will be handled in accordance with Privacy regulations. All rights provided for by 196/2003 legislative decree are granted to the user.
Our goal is allowing our customers to receive the order within 5-7 working days, peculiar situations excepted. When sending your order please always mention your telephone number.
In case of unsuccessful delivery (absence of consignee upon delivery), the carrier will deliver the order on the next working day. Makwheels.it shall not be considered as liable for possible delays due to the carrier’s fault.
 
Upon the order’s receipt, please check the following:
  • the number of packages and
  • Pls be informed that, In case TNT / DPD driver delivers a damaged carton (or IF you have the doubt that it may be damaged), please follow these instructions:
  • Mention it immediately on the delivery note (either on the touch pad device or on the paper delivery note) BY WRITING A REMARK (please write for example " Out of 2 cartons delivered 1 carton has an outside damage") and to MAK (marta@makwheels.it; export-office@makwheels.it) the scan copy of it ;
  • Send an email to MAK (marta@makwheels.it) explaining what’s happened and attach PICTURES OF THE WHEEL AND ITS ORIGINAL BOX;
  • Keep the cartons sealed at your place and wait for our instructions
  • Please follow this 3-step procedure, otherwise we CANNOT accept any request for claim.

shipping costs
- The Buyer is entitled to withdraw from a contract stipulated with the Seller, without paying penalties and with no need of specifying the reason of such withdrawal, within fourteen (14) calendar days from the date of receipt of the item(s) purchased on Makwheels.it. The notice of the withdrawal shall be sent by registered letter with advice of delivery to:
 
Mak Spa - Via C. Colombo, 14 - 25013 Carpenedolo (BS) - Italy VAT number/tax code 01840560989 – f.a.q. Segreteria - phone N° +39 030 969969.
 
- The right of withdrawal only applies to the item(s) purchased in its/their entirety and not in part.
 
IMPORTANT: the Right of Withdrawal may not be exercised by professional Customers including but not limited to retailers, wholesalers, subjects having a VAT registration number, etc.
 
- In such a case, the item(s) shall be sent back to the Seller within fourteen (14) calendar days from the date of receipt of the item(s)by the Buyer.
 
- According to the law, the freight costs relating to the return of the item(s) shall be borne by the Customer.

They only refer to the return of the item(s), not to the first shipment of the latter since these costs are included in the purchase price and will be paid back to the Buyer.
 
- The Right of Withdrawal is considered as properly exercised if the following requirements are fulfilled:
  • the right of withdrawal shall properly be exercised within 14 (fourteen) calendar days from the date of receipt of the item(s);
  • the item(s) do not have to be used or damaged;
  • ID tag/label must be linked to item(s) since it is an integral part of it/them;
  • the item(s) shall be sent back in its/their original package (including outer packing and possible literature, as well as possible ancillary elements: accessories, receipt (a copy would be sufficient), certification, etc.);
  • the item(s) must be given back within fourteen (14) calendar days from receiving it/them.
- In order the original package not to be damaged, it is advisable to insert it in a second box; moreover, neither labels nor adhesive tapes shall directly be positioned on the original package.
 
- According to the law, the freight costs relating to the return of the item(s) shall be borne by the Customer; they only refer to the return of the item(s), not to the first shipment of the latter since these costs are included in the purchase price and will be paid back to the Buyer, as per following article 7.
 
- The Customer assumes full responsibility for the shipment until proof of receipt at our warehouse; in case the item(s) is/are damaged when transported, Mak Spa will inform the Customer about the occurrence (within 5 working days from the date of receipt of the item(s) at their warehouse), in order to allow him to make a complaint to the subject that has collected the shipment and obtain the reimbursement equivalent to the value of the item(s) (if insured); in such a case, the item(s) shall be put at Customer's disposal, at the latter's expense, with contextual cancellation of the withdrawal claim.
 
- If the original package and/or packing is damaged, Mak Spa will hold back a certain percentage from refund, in any case not exceeding 50 % of the latter, as a contribution for making good the item(s).
 
- In case of cancellation of the right of withdrawal, Mak Spa will inform the Customer within 5 working days from the date of receipt of the item(s) at the latter's warehouse.
 
Refund time and method
Subject to possible costs to be borne for making good the item(s) in case of damages assessed and relating to the original packing or a possible cancellation of the withdrawal according to the preceding paragraph, Mak Spa undertakes to pay back the whole amount already paid by the Customer to the latter, within 30 days from the date of receipt of the withdrawal notice.
 
According to the law (Decree law 206/05), the freight costs relating to the return of the item(s) shall be borne by the Customer; they only refer to the return of the item(s), not to the first shipment of the latter since these costs are included in the purchase price and will be paid back to the Buyer, as per this article.
 
The Customer undertakes to promptly transmit his bank data to be utilized to send him the refund whiose payment shall exclusively be issued by bank transfer. The bank data shall include the IBAN code (ABI & CAB code numbers - account number) of the holder of the sales invoice.
Forfeiture of the Right of Withdrawal
 
The Buyer forfeits his Right of Withdrawal in case Mak Spa establishes the following:
  • (even partial) use of the item(s) and possible wear materials by the Customer;
  • lack of outer packaging and/or inner original package;
  • the item(s) damage did not occur during transport;
  • lack of elements being integral part of the item(s) (accessories, components and/or other parts, etc.);
  • non-transmission of the proof of purchase to Mak Spa (original receipt or a copy of it for instance);
  • in the aforementioned cases, Mak Spa undertakes to return the item(s) purchased to the Customer and charge the latter with the relevant freight costs.
In the aforementioned cases, Mak Spa will inform the Customer that the item(s) can be collected at the latter's premises or shipped (with freight costs to be borne by the Customer) to the address the Customer will transmit to Mak Spa by registered letter with advice of receipt, or telefax, or elegram, or email, or certified email system.
 
After sixty (60) days from the date of message sent by Mak Spa to the Customer without collection of the goods by the latter, nor notification by him to Mak Spa about the address the goods must be sent to, Mak will acquire complete property right to the item(s) and be therefore entitled to utilize it at will, with no responsibility toward the Customer.
 
Warranty
All the item(s) sold by Mak Spa is covered by warranty in terms of defects and/or faults and/or non-compliance with the order caused by Mak Spa, in case the relevant claim is lodged against Mak Spa within eight (8) days from the date of receipt of the item(s), with contextual shipment of the item(s) deemed as faulty.
To benefit from the warranty right, the Customer shall keep the receipt accompanying the goods delivered to him. When the Customer accepts the purchase contract, he also acknowledges and accepts the terms and conditions this warranty refers to.
 
Return
In case of products covered by warranty, the Customer shall give them back along with his complaint as provided by the preceding article 9 “Warranty”; the products shall be sent back in their original and complete packaging (including outer packing and possible ancillary elements).
 
To avoid damages to the original package, Mak Spa suggests to insert it in a second box; in any case, neither labels nor adhesive tapes shall directly be positioned on the original package.
 
The freight costs relating to the return of the item(s) deemed as faulty shall be borne by the Customer. Mak Spa will check the item(s) and in case they establish the validity of the Customer's complaint, they will provide replacing the faulty item(s) with other item(s) having the same properties of the items received by the Customer, depending on its/their availability at Mak Spa's warehouse. Mak Spa will inform the Customer about the latter. The shipment of the replacement item(s) to the Customer will be carried out by Mak Spa and the relevant freight costs will be borne by the latter.
 
Customer Service
For any issues concerning already delivered products (non-complying or defective products, lack of material, etc.), we kindly ask you to contact us by email: info@Makwheels.it, or by phone: +39 030 969969.
We will take great care in solving any problem that will be considered an opportunity to further improve our service.
Sigla.com - Internet Partner